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Cancellation Policy

Reservation Cancellations

We understand that plans can change. We kindly ask that you give us at least 24 hours’ notice if you need to cancel or amend your reservation. This allows us to offer your table to other guests who may be waiting.

How to Cancel or Amend

You can cancel or amend your reservation by:

  • Contacting us by phone during opening hours
  • Emailing us at info@rubelfast.com
  • Using the link in your booking confirmation email

Please include your name, the date and time of your reservation, and the changes you would like to make.

Late Cancellations

Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee of £10 per person. We appreciate your understanding — as a small restaurant, late cancellations and no-shows significantly impact our ability to serve our community.

No-Shows

If you do not arrive within 15 minutes of your reservation time and have not contacted us, we may release your table. A no-show fee of £15 per person may apply. We will attempt to contact you before releasing your booking.

Large Party Bookings

For groups of 6 or more guests:

  • A deposit of £10 per person may be required to secure your booking
  • Cancellations must be made at least 48 hours in advance for a full refund of the deposit
  • Cancellations within 48 hours will forfeit the deposit
  • Reductions in party size of more than 2 guests within 48 hours may be subject to partial forfeiture

Specific terms for large bookings will be confirmed at the time of reservation.

Private Events and Exclusive Hire

Private dining and exclusive hire bookings are subject to separate cancellation terms, which will be outlined in your booking agreement. A non-refundable deposit is typically required, with the balance due prior to the event.

Pre-Ordered Menus

Where a set menu has been pre-ordered for your party, the final menu selection and guest count must be confirmed at least 72 hours before the event. Changes after this point may not be possible and may incur additional charges.

Exceptional Circumstances

We understand that emergencies happen. If you need to cancel due to unforeseen circumstances, please contact us as soon as possible and we will do our best to accommodate you. Cancellation fees may be waived at our discretion in exceptional situations.

Our Right to Cancel

In rare circumstances, we may need to cancel or reschedule your reservation (for example, due to unforeseen closure or emergency maintenance). In such cases, we will contact you as soon as possible and offer an alternative date or a full refund of any deposit paid.

Contact Us

If you have any questions about our cancellation policy, please don’t hesitate to get in touch:

Last updated: September 2026