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Privacy Policy

Introduction

RŪ Belfast (“we”, “us”, “our”) is committed to protecting the privacy of our guests and website visitors. This policy explains how we collect, use, store, and protect your personal information when you visit our website, make a reservation, or dine with us.

Information We Collect

We may collect the following types of personal information:

  • Reservation details — your name, email address, phone number, party size, date and time preferences
  • Dietary information — any allergies, dietary requirements, or special requests you provide
  • Contact form submissions — your name, email, and the content of your message
  • Website usage data — information about how you use our website, collected through cookies and analytics tools
  • Gift voucher purchases — name, email, and payment details (processed securely by our payment provider)

How We Use Your Information

We use the information we collect to:

  • Manage and confirm your reservations
  • Prepare for any dietary requirements or special requests
  • Respond to your enquiries and provide customer service
  • Process gift voucher orders
  • Improve our website, menu, and services
  • Send you marketing communications about events, special menus, or promotions (only with your explicit consent)

Legal Basis for Processing

We process your personal data on the following legal bases:

  • Contract — to fulfil our obligations when you make a reservation or purchase
  • Consent — for marketing communications, which you can withdraw at any time
  • Legitimate interests — to improve our services and ensure the security of our website

Data Sharing

We do not sell your personal information. We may share your data with:

  • Our booking platform provider, to manage reservations
  • Payment processors, to securely handle transactions
  • Analytics providers (e.g. Google Analytics), to understand website usage
  • Legal authorities, if required by law

All third-party providers are required to handle your data in accordance with applicable data protection laws.

Data Storage and Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Your data is stored securely on servers within the United Kingdom and European Economic Area.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Reservation data is typically retained for up to 12 months after your visit.

Your Rights

Under UK data protection law (UK GDPR), you have the right to:

  • Access — request a copy of the personal data we hold about you
  • Rectification — ask us to correct inaccurate or incomplete data
  • Erasure — request that we delete your personal data
  • Restriction — ask us to limit how we use your data
  • Portability — request your data in a structured, machine-readable format
  • Object — object to our processing of your data for marketing purposes
  • Withdraw consent — withdraw any consent you have previously given

To exercise any of these rights, please contact us using the details below.

Children’s Privacy

Our website is not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us:

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

Last updated: September 2026